Returns and Exchange Page
If you’re looking to return or exchange your order for whatever reason, we're here to help! We offer free returns or exchanges within 7 days of receiving your order, EXCLUDING PERSIHABLE ITEMS. Perishable items are described as Items which have finite or limited shelf life are classified as perishable items. These include items such as all food items, meat, vegetables, dairy products, canned goods, rice, sweet breads and cakes and even vitamins and supplements.
You can return your product for store credit or exchange with a different product or we will send a product of the same value as posted on our website.
Please note the following exceptions to our return and exchange policy:
- Discounted items are final and cannot be returned or exchanged
- Returned items must have tags still on and be returned in original packaging
- Returned items must have no visible signs of wear or use
To initiate a return or exchange, please complete the following steps:
- Login to our online return portal (https://philregalo.com/pages/returns-and-exchange-page) using your email address and order ID
- Choose the products you wish to return or exchange from your order
- Print your prepaid shipping label that you will receive by email
- Send all items back to us using the label provided
The following are add-ons with more information that you may want to include.
- How long it takes to receive your refund, replacement product, or store credit
- Any shipping fees the customer will need to pay
- Any return restocking fees the customer will need to pay
- How you handle lost or damaged returns
- Contact information for your business if the customer has more questions
We guarantee fresh and beautiful floral arrangements, using only the best North American Roses and all imported variety flowers and fillers. The material and accents we use are all imported and of the highest quality. We also utilize well trained personel using the best possible techniques, trained personally by professional florist.
MEATS, FRUITS AND ALL PERISHABLE ITEMS
All perishable items are hand picked personally by our professional “Buyer”, whose job is to purchase all items ordered and check quality control. The goods are shipped out immediately to cater to the desired delivery date of the buyer. PhilRegalo is not liable for wrong or incomplete delivery information from a paid buyer. Liability is upon the buyer to provide the necessary information of their recipient.
APPLIANCES, ELECTRONICS AND GADGETS
7 days return to seller
Direct return to seller within 7 days. Items must be production defective and not defective due to the negligence of the client. Buyers and sellers must communicate and come to an agreement about the return. When the seller accepts the return request, buyer should return the item at their own expense for quality check before a refund can be processed. (if the defect is due to mishandling of the client (recipient) then item will be returned at the buyers expense
1 Year Local Supplier Warranty
GIFT CERTIFICATES AND VOUCHERS
Items without warranty
Confirmed orders will be settled through Paypal Card Processing, Paypal Account, Bank transfer or money remittance centers namely, Western Union, XOOM, Cebuana Llhuillier and LBC Padala.
If for any reason the sender cancels the order prior to the scheduled delivery 30% processing fee will be charged to the sender’s/card holder’s account to cover PhilRegalo expenses in processing the said order.
- If the order is canceled by the client 3-5 days before ship-out date, client will get a refund including delivery charge less 40% of total invoice price to cover processing, bank charges, item purchases and allocations.
- If the order is canceled by the client 24 hours (1 day) before the ship-out date, client will get a refund of 50% of the total amount to cover processing, bank charges, item purchases and allocations.
- If the order is canceled by the clients after the gift/products has been shipped out, no refund will be made.
Any gift in its original condition is eligible for exchanges (except for Perishable Items.)Any unopened (still in its plastic wrap) gift basket (except for Perishable Item) can be returned. We cannot accept opened items, damaged items, personalized items (underwears, make-ups) or items returned more than 4 days after delivery.
Food Items: Food items cannot be returned (for sanitary purposes) and no refunds will be issued. PhilRegalo.com does not cover mishandling of foods by the recipient or representative that may cause the food item/s to spoil or rotten. It is strongly recommend to inform your recipient to check thoroughly the items delivered, once accepted, we cannot accept it for refund. If in cases that there are questions about the food items delivered, PhilRegalo.com will investigate the matter and question the merchant involve. Philregalo.com will try the best possible means to resolve the problem and will coordinate with both merchant and sender. Time frame of resolution of the dispute depends on the merchant but usually will take 7 business days. Philregalo.com’s extent of liability will only be to replace the items in question.
ODA – Out of Delivery Areas: In cases that the recipient’s address is really remote like in the mountains or secluded parts of a province, Philregalo.com will contact the recipient or the sender (if the recipient cannot be reached) and inform them of the nearest Courier’s office where they can claim their gifts. The sender should be responsible and aware that the address of the recipient is under ODA and method of delivery is via pickup. Rest assured that we use only the best courier’s in the Philippines like LBC, DHL, FEDEX, AIR21 and others, so we make sure that we stretch all of our resources so your gift will be delivered door to door, but in cases that this cannot be done, we’ll inform the recipient and give them all pertinent information so they can claim their gifts the soonest possible time. There will be NO REFUNDS for gifts not claimed or address that is wrong. Make sure that you have given the correct and active Cellphone Number of your recipient, we cannot accept orders without the cellphone of tel # of the recipient. It’s the responsibility of the sender to provide such infirmation.
Please note that we can process returns and replaces/refunds only for Non-Perishable items purchased from PhilRegalo.com and that the items qualify for refund. Note: Perishable Items are not elligible for refund due to its delocate nature. Please read before buying from PhilRegalo.com.
Electronics and Computer Systems.
Due to the reason that computer systems and some electronic items like cellphones, Ipod etc.. are on a per order basis, it is not eligible for a full refund. Returned items should be in an as new basis. The rule of cancellation above will also apply with computer systems. We are sorry but no refunds on opened softwares like Windows OS, Photoshop, Corel, Anti-virus etc…
Furnitures and appliances.
All furnitures and appliances are quality made and if there are damages or factory defects upon delivery, kindly not accept the products. In case the products are accepted no refunds can be made but rather we will have the manufacturer fix the item the soonest possible time or in some cases have the items replace.
Note: In cases of credit card chargeback or disputes from sender’s bank for reasons of unauhorized use or stolen cards, PhilRegalo will bill the recipient or the resident that accepted and signed the delivery receipt. This is stated on the delivery reciept signed by the recipent or his/her representative. This is to avoid fraudulent transactions by bad people who steals credit cards and use them.
Perishable goods, such as cakes, flowers, meats, pancit, siopao, pizza, litson/roast meat, meal sets and anything that is not in as new condition. Please take note that once food items are delivered, it is the sole responsibility of the recipient or representative to properly handle food items, if in cases there are mishandling of items and the foods got spoiled, PhilRegalo.com is not in any way responsible for these items. Senders, please inform your recipient to check thoroughly the items delivered. Once they accept it then the liability of PhilRegalo.com ceases.
Note: Be sure to place the correct address and valid/working Cell# of the recipient, Philregalo cannot guarantee freshness of perishable items (food, flowers,cakes etc..) for orders with wrong address or for orders rerouted to another address. NO REFUNDS will be issued. For damaged perishable items that got lost or not delivered on time due to unavoidable circumstances such as storm, courier negligence, traffic, political violence or any events uncontrolled by PhilRegalo, we will send the same product to your recipient, no credits/refund can be applied on perishable items.
Defective, incorrect products, or products damaged during shipment will be replaced immediately upon return of the damaged, defective or incorrect product with the exact identical or correct product. No credits will be applied to credit cards in this case. The only option is to receive the exact product that was ordered as replacement. Processing time will start when said items are received by our PH Store, replacement mighttake 7-14 days.
PhilRegalo.com will pay for all appropriate shipping costs for damaged, defective or incorrect products that are returned. Method and type of shipping must be pre-approved by PhilRegalo.com. Missing items in orders will be reported immediately upon notification to Philregalo.com via e-mail to Support@PhilRegalo.com by the customer, subject to product availability and investigation of the claim by PhilRegalo.com. PhilRegalo.com reserves the right to deny claims of missing items based on the results of our investigation. Missing items will be replaced with the identical item originally ordered with the cost of shipping to be provided by PhilRegalo.com. Under no circumstance will credits be applied to credit cards for missing items. Under no circumstances will we issue a cash or credit card refund. Choice of shipping method used to send any replacement or missing items will be at the discretion of PhilRegalo.com. In the case that product availability is an issue, at the discretion of PhilRegalo.com, a store credit for the missing items will be applied. This means, the sender or the recipient will be given store credits that can be used to buy items in PhilRegalo.com. To return your damaged or defective product (excluding appliances, softwares, electronics, furnitures and perishable items) send e-mail to Support@PhilRegalo.com within 3 days after delivery. Please specify your name and order number along with a brief description of the need for the return. We will respond with a shipping address during normal business hours, Monday thru Friday, 9:00 am to 4:00 pm Philippine Time. Absolutely no returns will be accepted without e-mail notification and no replacements will be shipped without prior authorization of return. Any products returned that are described as damaged or defective will be tested and inspected. Any products returned as damaged or defective that are not actually damaged or defective will be returned to the customer at their FULL EXPENSE, this means, we will charge your account with the shipping fee. Please note that while we do our very best to be prompt in our response, e-mail is not always 100% dependable. If you do not hear back from us within 24 hours, please resend your e-mail.
The customer is responsible for any and all shipping costs for the return, including reimbursement to philregalo.com for any shipping costs that PhilRegalo.com might have incurred to ship the product to the customer. All returns are subject to a restocking fee up to 20% or the maximum allowed by law. No returns will be accepted without an e-mail and confirmation e-mail from Support@PhilRegalo.com and no refund will be given without prior authorization of return. All other items carry a 3 day money back guarantee. All products must be returned in new, unused, resaleable condition. If a product has been opened or used in any way we apologized but it cannot be returned or exchange. At Philregalo.com’s discretion we may charge you a restocking fee to cover the cost of repackaging or returning the product to a saleable condition.
In case of charge backs/ credit backs In cases of charged back by sender or card holder, for reasons that are not valid and not authorized by Philregalo, our office in the Philippines will bill and charge the exact amount of the credited back item to the recipient in the Philippines. The recipient upon delivery of the items signs a delivery receipt with a waiver that states that in cases of chargeback, the recipient is liable for the price of the gifts delivered. In case of non-payment, the Legal department in the Philippines will press necessary charges and all expenses will be charge to recipient. Please include as much information as possible to help us process your return. At PhilRegalo.com, we believe that it’s all about you, and are dedicated to ensuring your satisfaction. PhilRegalo.com is a retailer and not the manufacturer of products sold in its site. Hence, liability of Philregalo.com arising from the sale of any product from its site shall be limited to the price of the product ordered. PhilRegalo.com has no obligation to refund returns arising from personal disputes of sender and recipient. Sender agrees to purchase the products for his/her recipient and the products sold cannot be returned due to individual taste preference or negligence of recipient or due to overlooked/wrong address of recipent given by sender. Example: Cake flavors, movie titles, materials on furnitures, appliance/item color and similar product characteristics. When disputes happen regarding the exampled reasons and similar, PhilRegalo.com has the right to charge cost of processing, materials, shipping and labor charges for the actual products involve which will usually be around 20-30% of product price. Shipping charges is non-refundable and will be charge to client.