QUALITY GUARANTEE

When you buy our products at PhilRegalo.com you are guaranteed of utmost quality with our 5 Stage Quality Control System that starts from the:   SUPPLIER> WAREHOUSE DELIVERY > CLEAN & PACK > SHOP ARRANGER > SHOP RELEASING QC.

Non Availability and Replacement

There are times that a product is not available, delayed in shipments or it failed Quality Control (QC). On this situation, PhilRegalo will replace the product with a similar item or an item with more value, based on the price on the site www.philregalo.com.  Philregalo.com staff can call, email or message the sender of such replacement but is not obligated to do so. Before ordering, please read our site Terms and Returns policies so as to avoid miscommunication from both parties.  Rest assured that when PhilRegalo.com replaces the non-available items, we will choose the best products possible.

Delivery Info

PhilRegalo has it’s own delivery team for Metro Manila addresses, however due to the high volume of orders from our valued clients since 2005 up to the present, we also utilize the services of well organized couriers in the Philippines namely LBC, JRS Express and 2Go.  Delivery takes 1 day for perishable items and addresses in Metro Manila and 2 or more days depending on location for provincial addresses. 

DELIVERY DISCLAIMER

Receiving this item/s thru pickup or delivery by courier, RECIPIENT understands the following: All orders will be final. For items not available, SENDER has given authority for Philregalo.com to substitute ITEM/S base on our site Terms and Conditions and RETURNS AND EXCHANGE POLICY. In case sender is "Bogus" or order is fraudulent , RECIPIENT will be billed and has to Pay for the said order or face legal action together with the sender based on the Philippine Cyber Crime Law AS DEFINED IN https://www.officialgazette.gov.ph/2012/09/12/republic-act-no-10175/

The order may not be cancelled or refunded once shipped out in accordance to the buyer's indicated delivery date. It is the responsibility of the buyer to provide necessary delivery information. Philregalo.com is not liable for attempted delivery failure due to wrong information (shipping address, desired delivery date, etc.)  by the buyer and Philregalo.com will not be charged or held accountable for the lack thereof. Especially perishable goods cannot be replaced or refunded.

 Delays

As much as we can, we process and ship out orders the soonest to avoid delays. With our Quality Control System, the best products are picked and prepared for each order. However, there are times that delays occur. Cause of delay can be due to the following factors: Item is Out of Stock, Wrong or incomplete recipient addresses (orders not claimed will be porfeited ),  wrong recipient contact number, Lost package, uncontrollable acts of nature.

When a delay occurs, Philregalo.com will act accordingly and coordinate with the sender and the recipient to resolve any issues that may arise from the delayed arrival of package. Rest assured that we want our clients to be happy and PhilRegalo will do our best to keep your business. 

Returns / Warranty  (Link) Returns Page Link  | Terms and Policies

Suggestions

We welcome all suggestions, may this be regarding on how we can improve our services and products or if the client did not see a particular product and you want to suggest a product for us to include it on our inventory, we would love to do that.

Customer Service

If you have any concerns, you can Chat with us using Messenger Chat  found on the left hand corner of the screen or you can call/message us thru Viber +63 917.622.6756 or you can email us support@philregalo.com.  Please include a detailed 

Guarantee

 Our goal is to process and have your gift delivered on your desired delivery date or a day earlier.  No Hidden Fees on all items.