Payment options

The quickest and simplest way to pay for your order is to enter your credit card number on our secure online order form. All orders paid by credit card before 2:00 pm (Manila time, or 0700 GMT) from Mondays to Fridays are processed on the same day while orders received after these times are processed on the next business day. If your order was placed after 2:00 pm on a Friday, or on a Saturday, Sunday or holiday, such order will be processed on the next business day. Orders paid by any other method other than credit card do not qualify for same day processing.

Mode of payment accepted

• Visa
  
• MasterCard
• Discover Card
• AMEX
• Diners Card
• Visa Check Cards
• Mastercard Check Cards
• PhilRegalo.com Gift Certificates
• Money Order - payable to PhilRegalo.com (orders will be process the same business day we receive the Money Order)
• Check - payable to Philregalo.com (orders will be shipped the next business day after the check clears on our bank).
• Western Union Money Transfers (call 1-909-580-8538 (USA) or at +44-161-261-9791 (UK) for arrangements)

  Note:

• For Western Union Payments, go to www.philregalo.com and purchase the items you want and submit your order, just choose Western Union for your payment method. You will then receive a confirmation email of your order where the exact amount due for payment is reflected. You can now pay through Western Union the total amount due for our Philippine office and after payment send us the MTCN# , sender's name, address and telephone number as reflected on the Western Union receipt to support@philregalo.com or call us at 1-909-580-8538 (USA) or at +44-161-261-9791 (UK). Once your payment has been remitted, your gift will be delivered on your desired delivery date.

  Product availability

  Products sold by PhilRegalo.com merchants are ideally available for courier pickup and consolidation within 24 hours after the order has been processed and approved. If your order is not available from the merchant within 24 hours or is out-of-stock, PhilRegalo.com will notify you by email if and when the item will be available or is out-of-stock as the case may be.

  The customer has the option to have items already available shipped with the unavailable items to follow in a separate shipment, or to have the entire order held until the missing ordered item is available and have all items shipped one-time. Items in backorder will be ship at no charge when available, Philregalo.com has the right to deliver a very similar item of bigger value to the recipient in case the ordered product is discontinued or not available.

  Unexpected shortages and manufacturer's out-of-stock conditions occur due to raw material shortages, unexpected inventory demands, bad weather, etc. Unfortunately, PhilRegalo.com cannot predict when such problems will occur, and we apologize for any inconvenience you may encounter.

  Delivery Time

  We process all "e;in stock products"e; within the same day Philippine time (M-F) once payment has been processed. Since it may take several days to receive final payment via checks, we encourage you to pay by credit card or postal money order when in a hurry to receive your order. You will be notified if we are out of stock on an item. All payments must be settled first before we start processing your order, you will received an email when an order is receive,process and ship out. Delivery starts at 10 AM up to 7 PM depending on circumstances and route schedules. We can guarantee the date of delivery but not the time of delivery. Sender should be responsible to make sure that recipient or representative is on the delivery address to accept the gift, in cases that the gift cannot be delivered because the recipient is not there nor a representative, PhilRegalo.com will schedule re-delivery of the package on a time that will fit the courier's schedule on the route of delivery. We apologize but as much as we want to entertain all calls, Philregalo.com will only entertain calls from the sender and not from representatives or recipients to avoid confusion.
  
  Note: In cases that the "e;Sender"e; does not provide a desired delivery date for the items purchase, PhilRegalo.com has the right to deliver the items as soon as possible.

  Flower Delivery Schedule

  We can deliver your flowers the next day to many areas in the Philippines! We deliver flowers from Monday to Saturday in Metro Manila-bound flowers and Tuesday to Saturday in the Provinces. Please allow at least a day early and before 2:00pm (Philippine Time) for next day delivery in Metro Manila and at least 3 days early for provincial address delivery. If you want your flowers to be delivered on a Saturday kindly place your order before Friday 2:00 pm.

  Because we value your business, we would be glad to accept "e;Same Day Delivery"e; request for Metro Manila if you order before 7:00 am Philippine time (+8 GMT) from Mondays to Fridays if requested, we are sorry but we cannot process same day delivery for weekends.

  If there are any concerns regarding your delivery, a client representative will email you or contact you over the phone.

  Sales Tax
  Since PhilRegalo.com 's main office is based in California, state law requires that we charge sales tax on orders shipped to customers residing in California .

  To customers residing in states other than California, please be aware that, if applicable, the taxing authorities in your state may charge you a "e;use"e; tax on your out-of-state internet and/or catalog purchases.

  While it is not the responsibility of PhilRegalo.com to charge or collect this "e;use"e; tax from you at this time, we are alerting our customers regarding this future possibility as a courtesy. If you require further information on this issue, we suggest you please contact the tax authorities in your state.

  Shipping
  PhilRegalo.com has both offices in Murrieta, California (just a couple of hours to San Diego and Los Angeles) and in Manila, Philippines. We also coordinate with our Philippine merchants regularly to give you our clients new product updates on a regular basis.

  Shipping rates depend on destination, and amount of your order. The best way to determine the cost of shipping is to place the items you wish to purchase into your cart and start the checkout process. Before you finalize your order you will be presented with the shipping options and charges for your order.

  All orders are processed in our access controlled warehouse by our highly trained staff to insure that your products arrive to your doorstep as quickly as possible. We take the utmost care to insure that all products are properly wrapped and sealed to prevent leakage or breakage.

• Orders placed before 2:00 pm PST (M-F) will be process same day in most cases, if there is a delay we will notify you of the reason for delay.
• When calculating delivery times, bear in mind that the day of shipment does not count as business day in transit times.
  For example, if your package went out on Monday you will receive your order on Wednesday. We ship order Monday thru Friday. Orders placed before 2:00pm Pacific M-F will generally process/ship the same day.( Philippine Time) Orders placed after 2:00pm Pacific or on Sat or Sun will generally ship the next business day.
• If you need your order by a specific date, it is generally best to email us atSupport@PhilRegalo.comto confirm availability of stock and the best method of shipment to get your order to you on schedule.
• For shipment within the Philippines we use a number of different couriers because each has strengths in different parts of the Philippines or the world. For Philippine deliveries we ship via LBC or ABOITIZ Express, We usually ship FREE-OF-CHARGE but in cases that we have to charge extra for shipping (appliances and heavy items)we will notify you the buyer before we process your package for your approval. Orders dispatched will reach their destinations within 24 hours under normal circumstances.
  Provincial deliveries may take 24 to 48 hours due to consolidation of orders by LBC or ABOITIZ. PhilRegalo.com does not assume responsibility for any damages, whether direct, incidental, special or consequential, arising from the handling and delivery of ordered good by special couriers such as FEDEX, DHL, SKYNET, ABOITIZ and LBC.
  Note: PhilRegalo.com is not responsible for delays that are unavoidable like storms, earthquakes, flood, traffic accidents nor if the cause of the delays are negligence of the couriers we use. Philregalo.com's duty after the gifts comes out of our warehouses is to follow-up with the assigned courier and for perishable items,replacement of the actual gift that has been delayed or damage.
  
  NOTEBe sure to place the correct address of the recipient, Philregalo cannot guarantee freshness of perishable items (food, flowers,cakes etc..) for orders rerouted to another address or if the address is wrong or cannot be located. In cases that there are questions on the delivery address, Philregalo.com will call the recipient for delivery guides and instructions and it is the sender's responsibility to make sure that the contact number provided is correct and available (will answer our text or calls). If in case recipient does not reply or phone is not available/cannot be contacted then the delivery will be re-scheduled the next day, any delays of such is not covered by our guarantee andNO REFUNDSwill be issued.
  
  NOTE: PhilRegalo.com's committment to our clients are fast and reliable service. In cases that the delivery address of your recipient belongs to the ODA (Out of Delivery Area), the recipient will pick up the gift items at the nearest office of the courier used.
  
  Requirements: Due to the growing number of Fraudulent transactions, our verification department might request a copy of a valid ID (State ID or Drivers License) and at times a copy of the credit card used. Because we only need to verify the first 4 digits and last 4 digits of the credit card, you can cover the middle numbers with either paper or tape if you prefer.
• PhilRegalo.com delivery to the Philippines are based on Philippine Standard Time and in Philippine business days. Next Day delivery means next business day. Please call our office at 1-909-580-8538 (USA) or at +44-161-261-9791 (UK). for request on delivery dates, adjustments and other concerns.
• Orders lost due to incomplete address information provided by the customer are the responsibility of the customer and at the discretion of PhilRegalo.com may not be eligible for a refund.